Testimonials from our clients
We are very proud of the service we provide here at Cross Accounting Service. Here is some of the feedback that we have received from our clients – we may be based in Cardiff, but as you will see, our services have been used and applauded by companies from all over the country!
I found Nicola and her team to be very professional, approachable, communicative and efficient. It is a pleasure to deal with such a business that holds true to old fashioned principles as "doing the very best for their clients". In a world full of indifferent at best, or more normal now, dreadful companies providing absolutely no customer service, Cross Accounting Services are absolute diamonds. I have absolutely no reservation in recommending them. I can wholeheartedly recommend this company to any prospective new clients..... They will not be disappointed!
Phil Thomas – Private Landlord
“I would just like to say that Nicola and her team at Cross Accounting Service have been so helpful in setting up our business to be VAT Registered.
They have replied to every Email I have sent and phone call I have made and there have been many!!
I would like to thank them so much for their support.
I would recommend Cross Accounting Service to anyone who is looking for excellent customer service in Accounting."
Claire – Oxygen Fitness
"Cross accounting services have provided an excellent service over the past two years while I started my business. Even when Nicola was on leave, Mo and the other staff were there to answer all my queries.
Very friendly and approachable."
Simon, Simons man and a van
"I cannot say enough nice things about Nicola and her team, who provide a professionalism and prompt courteous customer service. All the team give 100% and we are pleased with every one of them."
Mike from Cathays Sports and Social Club
"Being in business for 30+ years, Cross Accounting is my 6th & final accountant as I finally found a company that actually listen, rather than trying to sell their services.
Third year in & I'm feeling even more impressed with the company. They genuinely try their best to help with sound advice, support, enthusiasm, responsiveness & great value.
If you are, like I was, unhappy with previous accountants then give Nicola a call, I'm sure you won't be disappointed!"
Terry A
"Nicola and her team provide an excellent & professional service. The advice and knowledge we have received has been invaluable to grow our business over the last few years. Highly recommended."
Andy C
"I have used Cross Accountants for several years now and can honestly say that Nicola and her team have helped me to ensure that all of the work around the self-assessment part of my business has run smoothly and without any issues. Nicola or one of her team are always available to help with any query I may have and they have proved invaluable around the Covid-19 self-employed claim scheme, ensuring i received what monies i was due and in a very timely manner.
I would not hesitate to recommend Cross Accountants."
Chris Elliott, Chris Handyman Services
"Excellent, accessible personal service.
I find that Cross Accounting Service meets all my accounting needs as a sole trader. The staff are all friendly, professional & efficient and Nicola Cross is always available, either by phone or email, to answer any query that I may have, no matter how small; she is so friendly, and informative & instills me with a lot of confidence; I wouldn't dream of going anywhere else.
Many thanks to all involved in providing this excellent service."
Sue Ingarfield
"I came to Cross Accounting new and fresh into Limited Company trading, they helped set my business up for me and have been amazing with the support ever since.
I know I can call them anytime with any questions. The standard and efficiency of their service is brilliant and I would highly recommend them to anyone who is looking
for an accountancy service that looks after you and your business well."
Simon, GFitness
"We have used Cross Accounting Services for over 2 years and found all the team very knowledgeable and friendly.
No problem getting hold of anybody and easy to see or speak to Nicola should we wish to do so.
I value being able to get hold of somebody and not having to wait for call backs the following day which I have experienced elsewhere.
They take care of our small business accounts and self-assessments and found them a pleasure to work with and saved me money."
Simon, American Car Weddings
“Since joining Cross we cannot thank them enough for all their help and patience with getting us back on track with our accounts and payroll. Very approachable, hardworking & being so local really helps when you need to pop in for a chat and a cuppa!! Thanks Nicola & Team!! 5 ⭐”
J Evans, Eleven Electrical
"Cross Accounting have provided me with an excellent service over the last few years , nothing is too much trouble and all the staff are approachable and patient. Nicola takes time to explain the processes and I have felt fully involved at every step."
Rhys Hughes, Taliesin Training
“I have used Nicola's services for 3 years now and I have always received excellent customer service. Her team are always friendly and polite and always at the end of the phone should I need any help or advice. I always recommend Nicola's services to anyone I meet who either needs an accountant or is looking to swap their current accountant."
Chris Elliott
"We have worked with cross accounting Services for over 3 years, and they take care of all our management accounts and payroll needs. They are a great personable company to work with, and their friendly staff are always on hand to help with any queries or training we require. Keep up the good work!"
T J Mullins, Director at Kalite Holdings Ltd Rumney, Cardiff
"Cross Accounting are a totally professional service at a reasonable price."
Carmen Fletcher
"Nicola and her staff provided accounting and payroll service to my company GCC Consulting business for roughly three years.
During that time I have found all aspects of the service to be of the highest calibre. Most notably Nicola proved to be helpful and good to speak to, always ready to dwell on the subject at hand to which I required. Willing to digress and tell me what I really needed to know rather than simply responding to what I had specifically asked. In one particular instance, saving me from incurring a significant tax liability. I have absolutely no hesitation in recommending Nicola at Cross Accounting Service."
Graham Cole, GCC Consulting Caerphilly, South Wales
"We moved to Cross Accounting following a breakdown in trust with our previous accountants and have not looked back since! Their knowledge is vast and nothing is too much trouble. I feel comforted in the fact that they know what they are doing, they offer guidance and assistance and I truly feel like we are in safe hands. Running a business is a time consuming and sleep depriving task and having an accountant you can rely on, not only for looking after the accounting side of the business but also best practice, business development, customer generation etc is such a weight off my mind and I would wholeheartedly recommend Nicola and the team as the way forward if you care about your business."
Chrissie, Penguin Internet Rumney, Cardiff
"The people at Cross Accounting Service are lovely to deal with and always keep me up to date with bookkeeping matters, reminding me of what I need to do and when I need to do it. Everything is always delivered with a smile and they are always available when I phone. I love the fact that I don't have to worry about my bookkeeping which frees me up to concentrate on my own business."
Paul, Alfresco Landscape & Garden LtdThornhill, Cardiff
"Throughout many years using various Accountants, – some faceless, some purely reactive, it came as a refreshing and enlightening change to find Nicola, who is not only great at looking after our finances, but actually CARES."
Rob Curzon, Creative Ltd Central Cardiff
"Nicola very generously wrote a chapter for the Cancer Research UK fundraising book, 'At The Sharp End', giving her business experience for the benefit of small business owners. Thanks for helping to make the project such a success!"
David Norrington, Onion Custard Publishing Pontyclun, Rhondda Cynon Taf
"What Nicola doesn't know about accounts, taxation and payroll, isn't worth knowing anyway. She's one on-the-ball lady!
But knowledge aside, her flexibility, service level, standards and desire to take the stress away from her clients is not to be underestimated. She (and her team) do it all with an exceptionally large smile.
I highly recommend her."
Carmen Crocker, Chartered Marketer at Heath Marketing Ltd Pontypridd, Cardiff
"I have dealt with several of Nicola's clients who needed some legal advice. Accountants - like lawyers!! - still have the stuffed shirt image. However, all of the Cross Accounting clients I've met have commented (without prompting) about the service and proactive approach they get from Nicola and her team. Nicola also happens to be a really fun person."
Peter Maynard, Director at FWD Law Associates Newport, Gwent
"Nicola is always helpful and willing to pass on her expertise. She manages to put accounting into plain English and passing in great advice."
Craig Donovan, Positive Plus Property Investments Pontypridd, Rhondda Cynon Taf
"I have met Nicola a number of times at several different Network Meetings in the Cardiff area. She is professional and is happy to give out good advice which is vital for small companies. Nicola has a very good reputation for not only sorting out the numbers with her clients, but giving timely advice as well."
Mick Merrick, Principal Partner at Precept & Director of Dominus Data Ltd Hereford, England
"Nicola has grown her company in a very short space of time and has some really valuable and high profile clients which goes to show the extent of her expertise I'm glad to say. She has been a great support to me in my business and continues to do so, she's a breath of fresh air with her down to earth approach and jargon free."
Brian Fakir, MB Fire Consultants Barry, Vale of Glamorgan
"Only just moved to Cross Accounting, and found the service provided to be absolutely terrific, my books have never been completed so early, happy to recommend Cross Accounting to everyone, well done."
Graham Cave Llantwit Major
"A really great service, Cross Accounting has made our accounts process simpler and easier to manage. A friendly and approachable service, always happy to answer questions and offer great advice. We would happily recommend!"
JJ Cuzen Buckinghamshire
"We first heard from Nicola out of the blue with a telephone call. Nicola was very professional and informative. We arranged a meeting and from that meeting we have never looked back. Fabulous service from a real person with passion for your business to succeed! You really don't know how good Nicola is until you speak with her, unlike some accountants we have dealt with who speak a non earth language. Nicola has the patience (which she needs with us), and understanding to ensure you get the best possible service and advise. Best thing I ever did was accept that call. Great work Nicola Deen & Sarah Pink Daffodil"
Sarah And Deen Pink Daffodil Birchgrove, Cardiff
"Outstanding support from the firm. Every efficiency! Good to work with. Excellent trouble shooter! Will recommend to others. Thanks! And well done! Li."
Pogo Digital CardiffTaff’s Well, Rhondda Cynon Taf
"Nicola was extremely professional to work with. She made everything very easy to understand and completed everything before deadlines. I would recommend Nicola's services to anyone.
Sash Chair Cover Hire Barry, Vale of Glamorgan
"Just wanted to say thanks for all the good work you are doing for me, it really helps to know exactly where I am with the company finances. By the way the web site is awesome. Chat soon.
Mark."
Xpect Photography Blackwood, Caerphilly
"A very straight forward process, my paperwork was completed within a short timeframe, and was easy to read, and Nicola Cross explained the figures to me in detail. An approachable company in every way."
Richard Church Photography London, England
"I have had a great service from Cross Accounting Service, the staff are friendly and approachable, and my paperwork was explained in detail. A recommended service."
RB Church Builders Ely, Cardiff
"I first met Nicola at a networking event in March of this year. Her down to earth and relaxed manner made her very different from any other accountant I had met previously. I immediately thought ‘you could help me’ and she has!
Although I’ve only known Nicola for a short period of time she has helped me so much already. Her regular contact and enthusiasm are encouraging, supportive and actually drives me on to get things done (without any additional pressure).
Nicola is approachable and very easy to talk to. If I have a problem or query I don’t hesitate to pick up the phone or email. I look forward to working with Cross Accounting and Payroll services in the future."
Nerys Baber, Elixia Therapy Heath, Cardiff
